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WebLast night I got to hear Matt Watkinson talk about his inspiring new book, Mastering Uncertainty, at Heriot Watt University Campus. The affordable loss… WebMatt Watkinson is an internationally renowned author, speaker and business consultant. He has been cited and interviewed by the world's leading research firms, and invited to address industry leaders worldwide. His first book, The Ten Principles Behind Great Customer Experiences won the CMI’s Management Book of the Year Award in 2014. go bath fitter
Matt Watkinson — Author and speaker on customer …
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