WebApr 12, 2024 · With email template views, just create a view with your choice of filters and then have it available when selecting the templates. Creating a view with your favorite or most used templates will help save a lot of time when working with emails. In Customer Service workspace and Customer Service Hub, the enhanced template dialog is … WebApr 4, 2024 · In Customer Service admin center, select Operations > Insights. In Insights, select Manage next to Auto-summarization for conversations. Turn on Enable auto …
Dynamics 365 AI—Business Intelligence Insights
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Introducing Microsoft Dynamics 365 Copilot, bringing next …
WebApr 13, 2024 · I am writing some code for the channel integration framework, using a softphone. The Microsoft.CIFramework.searchAndOpenRecords functions are working fine, but I can't seem to get the even handlers working, e.g. click to act and onpagenavigate. This is the code I am using to start the handlers, but the listener is not starting at all. WebMar 25, 2024 · If you work in an IT department, chances are you’ve seen or heard of Microsoft Dynamics 365. It’s a set of modular and connected software as a service (SaaS) applications and services that are … WebMar 6, 2024 · Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. Dynamics 365 Copilot drafts contextual answers to queries … chinese naval fleet in guangzhou